At Ethanshirt, we want you to shop with confidence. If you are not satisfied with your purchase, we accept returns for both defective and non-defective products. Please review our return guidelines to ensure a smooth process.

1. Return Eligibility

To qualify for a return, items must meet the following criteria:

  • Condition: The product must be unused. Items that have been worn, washed, or altered in any way will not be accepted.
  • Timeframe: All return requests must be initiated within 10 days of receiving your order. Requests submitted after this period will not be eligible.
  • Proof of Purchase: A valid order confirmation, receipt, or proof of purchase is required to process your return.

2. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us:
    • Email our support team at support@ethanshirt.com within 10 days of receiving your order with your order number and reason for the return.
    • If the product is defective, attach clear photos showing the issue.
  2. Receive Return Instructions:
    • Once your request is approved, we will provide you with the return shipping address.
  3. Ship the Item Back:
    • Pack the item securely to prevent damage during transit.
    • The customer is responsible for return shipping costs. We do not provide prepaid return labels.
    • We strongly recommend using a trackable shipping service, as Ethanshirt is not responsible for lost or damaged returns.
  4. Processing Your Refund:
    • Once we receive and inspect the returned item, we will notify you via email.
    • If approved, your refund will be processed within 10 days and issued to your original payment method.
    • Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

3. Exchange Policy

Ethanshirt does not offer direct exchanges. If you need a different size, color, or style, we recommend requesting a return for the original item and placing a new order. This ensures you receive the correct item without delays.

4. Additional Information

  • No Restocking Fee: We do not charge any restocking fees for returns.
  • Incorrect or Damaged Items: If you receive a damaged or incorrect product, please contact us immediately. We will assist in resolving the issue.
  • Refund Delays: If you haven’t received your refund within the expected timeframe, check with your payment provider. If there is still an issue, reach out to us for assistance.

For any questions or concerns, please contact our customer support team at support@ethanshirt.com.